100% Satisfaction Guarantee! Order online or call toll-free, 24 hours a day: 1-800-772-1760.
OUR SHIPPING GUARANTEE
ORDER YOUR IN-STOCK ITEMS THROUGH TUESDAY. DECEMBER 13TH. AND WE'LL DELIVER THEM IN TIME FOR CHRISTMAS.
OUR SHIPPING GUARANTEE
ORDER YOUR IN-STOCK ITEMS THROUGH TUESDAY. DECEMBER 13TH. AND WE'LL DELIVER THEM IN TIME FOR CHRISTMAS.
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Spilsbury: Domestic Shipping Information

Where is my order?

To view your order history please log in by entering your email address or account number and zip code. If you have not placed an order previously, simply search our selection of clothing and accessories, add them to your shopping cart, and create a user account when you checkout.

What are the charges for shipping?

Consult the table below for tiered STANDARD SHIPPING information. Standard shipping in most parts of the US takes 7 -10 business days from the date we process your order. When shipping to more than one address, a fee of 4.99 will be added automatically for each additional location. Optional EXPRESS SHIPPING is available to any FedEx Home shippable address in the 48 states. Our website will add $7.99 to regular shipping and handling charges if you choose this service.

Standard Shipping Rates
Up to $15.00 $7.99
$15.01 - $25.00 $8.99
$25.01 - $35.00 $9.99
$35.01 - $50.00 $11.49
$50.01 - $65.00 $12.99
$65.01 - $80.00 $14.49
$80.01 - $100.00 $15.99
$100.01 - $150.00 $17.99
$150.01 and up $19.99
Express Shipping Rates
Up to $15.00 $15.98
$15.01 - $25.00 $16.98
$25.01 - $35.00 $17.98
$35.01 - $50.00 $19.48
$50.01 - $65.00 $20.98
$65.01 - $80.00 $22.48
$80.01 - $100.00 $23.98
$100.01 - $150.00 $25.98
$150.01 and up $27.98
How long will it take to get my order?

Standard shipping in most parts of the US takes 7 -10 business days from the date we process your order.

Where does Spilsbury ship to?

Spilsbury ships within the Continental US including Alaska and Hawaii.

What if my item goes missing during delivery?

please contact our Customer Service Department at 1-800-772-1760 to receive a replacement or Store credit.

Returns & Exchanges

What type of warranty does Spilsbury offer?

Order with complete confidence. If any of our products do not meet or exceed your expectations, you may ship the item back to us within 60 days of purchase for a refund or exchange. If an item you have purchased from us appears to be damaged or defective, please contact our Customer Service Department at 1-800-772-1760 to receive a replacement or store credit.

What do I do if I have a damaged or defective item?

Order with complete confidence. If an item you have purchased from us appears to be damaged or defective, please contact our Customer Service Department at 1-800-772-1760 to receive a replacement or store credit.

What is Spilsbury's return and exchange policy?

We want all of our customers to be 100% happy with their purchases. That's why we offer a worry-free shopping experience. If your item doesn't meet your expectations, you can ship it back to us and we'll replace it or issue a refund. If an item is damaged or seems defective, contact our Customer Services department immediately to receive help. Our contact information is 1-800-772-1760.

What do I do if my puzzle is missing a piece?

Spilsbury's top priority is giving our customers confidence in each of our products. If your puzzle is missing a piece or appears to be damaged, please can contact our Customer Service Department at 1-800-772-1760 for the issue to be addressed.

Have another question? Visit Our Contact Information page or send an e-mail directly to Customer Service.


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