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Ordering Spilsbury jigsaw puzzles and merchandise is a straightforward process, but some questions may arise as you are waiting for your delivery. Below are the most common questions we get asked about our jigsaw puzzles and the process of paying and shipping.

Frequently Asked Questions

What payment methods are accepted?

We here at Spilsbury will accept payment methods of Visa Mastercard Discover and American Express.

How do I know when a puzzle or product will be back in stock?

There is an option to add your email to an Out-of-stock item and you will be notified if and when it becomes available.

Do I need to have an account in order to make a purchase?

You may create and an account for new users, log into an existing account or Checkout as a guest.

What is the best way to reach someone at Spilsbury?

To Order, call 24 hours a day.
For Customer Service, call 8am to 9pm EST Mon-Fri
and 10am to 6pm EST Sat-Sun
FAX your catalog order form to: 513.354.1487
You may also take advantage of our live chat feature directly on the website. For more information check out our contact information page.

How will my personal data be protected?

Our commitment to the highest level of integrity in dealing with our customers at Spilsbury extends beyond the highest quality products and services that we sell. We are also committed to protecting the privacy of our customers in their interactions with us through our website.

Does Spilsbury accept certificates/coupons? Yes, we frequently send promotional coupons. Replacement certificates are also accepted.

Have another question? Visit Our Contact Information page or send an e-mail directly to Customer Service.

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